Get to know three TELUS Health employees who exemplify purpose, growth and impact
At TELUS Health, supporting health and wellbeing starts with the people who do the work. Across our Retirement and Benefits Solutions business employees bring deep expertise, care, and empathy to every interaction while helping individuals navigate some of life’s most complex and emotional financial moments.
Here, three team members share what it’s really like to build a career at TELUS Health and why this environment continues to attract and retain talented professionals.
Purpose that shows up in real life
For many employees, purpose isn’t an abstract concept; it’s embedded in daily work.
Shane White, who manages a large pension client, supports members during pivotal life transitions such as retirement, marital breakdown, or employment termination. Accuracy and timeliness matter, but so does reassurance. Ensuring people receive clear information and dependable outcomes can help reduce stress during already uncertain moments.
That same sense of responsibility carries through Nathalie Chang’s work leading pension administration teams. Her teams accompany members through complex processes involving multiple stakeholders, helping ensure individuals receive the documentation, guidance, and follow-through their needs. This support directly contributes to members’ financial stability, and their peace of mind.
For Lucie Khounvongsa, impact is often immediate and personal. Many pension plan members feel overwhelmed by unfamiliar terminology or rules. Explaining plans in plain language, and seeing relief set in, reinforces how financial clarity can support both emotional and overall wellbeing.
Expertise, supported by strong teams
Across all three roles, collaboration stands out as a defining feature of the TELUS Health experience.
Employees describe a culture where subject matter experts work in true partnership, where asking questions is encouraged, and where knowledge is shared freely across teams. Strong tools, evolving processes, and cross functional support allow teams to tackle complex client needs with confidence.
For Nathalie, having access to the right resources, and people, makes it possible to deliver consistently strong outcomes, even when challenges arise. For Lucie, team accessibility and mentorship created an environment she was eager to return to after completing internships earlier in her career.
This emphasis on teamwork not only supports high-quality client service but also helps employees continue learning and growing within their roles.
Growth without compromising wellbeing
Career development at TELUS Health isn’t framed as a tradeoff with personal wellbeing.
Shane points to flexibility as a defining reason he chose TELUS Health — a decision he describes as pivotal for both his career satisfaction and quality of life. Lucie highlights remote work options, flexible scheduling, and access to wellbeing and mental health support as meaningful contributors to a healthy work-life balance, “Each of us brings more than our job title to work. We navigate multiple roles, responsibilities, and priorities both in and outside the workplace, which is why a holistic approach to employee well-being is essential. By considering the whole person, organizations can provide more effective well-being and mental health support that helps employees build resilience, maintain balance, and perform at their best.”
Leadership also plays a critical role. Nathalie credits strong onboarding and supportive leadership relationships as key moments that shaped her long-term career path at TELUS Health, reinforcing a culture where people feel valued from day one.
A workplace built for longevity
What ultimately connects these experiences is a shared sense that TELUS Health is a place where careers can grow sustainably.
Employees are trusted with meaningful responsibility, supported by capable teams, and given the flexibility to maintain balance outside of work. Whether early in their careers or seasoned professionals, people stay because the work matters, and because they’re supported as whole individuals.