At TELUS Health, we believe employees should have access to the right information, tools, and support throughout their journey, not just at annual enrollment. With over 60 years of experience supporting retirement and benefits programs, our Retirement and Benefits Solutions team helps organizations deliver connected experiences that simplify complex decisions and improve member engagement. Today, we support over 12 million members in North America through integrated retirement, benefits, and wellbeing solutions designed to help employees navigate important moments with greater confidence.
Disconnected prorams leave members disengaged
An employee's journey evolves from the moment they join an organization through every milestone that follows. A new hire may be choosing benefits and learning about workplace retirement savings for the first time. Someone mid-career may be navigating a change in family status or managing shifting health needs. An employee approaching retirement may be seeking clarity on income, fees, spending, and long-term financial security.
Yet many workplace programs remain fragmented. Benefits information lives in one place, retirement resources in another, and pension communications somewhere else entirely. Most administration platforms claim to support members from hire to retire, but simply housing information in one portal is not enough. Members disengage. Decisions get deferred. And the full value of workplace programs goes unrecognized.
What sets TELUS Health apart
A connected member experience goes beyond administration. By bringing together a strong digital foundation, personalized planning tools, AI-powered support, and human guidance, TELUS Health helps organizations drive higher adoption, easier navigation, and ongoing member engagement, at every stage of the employee journey.
Ariel: the engine behind the experience
Ariel is the digital and administrative engine behind the TELUS Health connected member experience. By integrating eligibility management, enrollment, communications, reporting, decision support, and retirement administration into one platform, Ariel reduces complexity for plan administrators while creating more consistent, intuitive, and personalized interactions for members. It is the foundation that makes everything else possible.
Planning tools built for every stage
As members move through their careers, the right tools can make a meaningful difference. Earlier in the retirement journey, the Retirement Income Calculator helps members understand whether they are on track and how today's savings decisions may influence their future retirement income, encouraging more informed action long before retirement becomes an immediate priority.
As members approach retirement, TELUS Health Retirement Navigator provides deeper planning support, helping members model income and spending scenarios, evaluate retirement readiness, understand the impact of fees, and explore different retirement outcomes. By supporting one of the most important financial transitions employees will make, Retirement Navigator helps members move from saving to retirement income with greater clarity and confidence.
Ava AI-powered engagement, built for members
Technology is only part of the equation, but when it is done right, it can transform how members interact with their programs. Ava, TELUS Health's AI-powered member virtual assistant, goes well beyond answering basic plan questions. Using secure APIs and credentialed plan content combined with advanced large language models (LLMs), Ava synthesizes personalized, member-level answers in real time, tailored to each individual's specific plan design, service lines, and coverage context.
Available 24/7 with zero wait times, Ava can handle complex, multi-part questions, such as "What is my spouse covered for?" or "What's the difference between these two plans for me?", across defined benefit (DB), defined contribution (DC), and group benefits programs simultaneously. With multilingual support, saved conversation transcripts, and intelligent routing to live agents when needed, Ava reduces member effort while complementing traditional service channels.
Unlike legacy virtual assistants that rely on static, pre-written scripts, Ava is grounded in each client's approved plan documents through a retrieval-augmented generation architecture, ensuring responses are accurate, plan-specific, and free from the generic hallucinations common in other AI tools. Plan sponsors also benefit from self-serve administrative controls, allowing teams to manage and update AI content directly without relying on IT. The result speaks for itself: 95% member satisfaction, a 25% reduction in handling time, and a 5% reduction in escalations.
High-tech, high-touch support across every channel
While digital tools handle the majority of member interactions, there are moments when personalized human guidance matters most. Through secure messaging, live agent support, and a shared AI knowledge base that connects Ava directly with contact centre representatives, TELUS Health ensures members receive consistent, accurate support, regardless of how they choose to connect. Members get help in the way that works best for them. Organizations get a more seamless, scalable experience across benefits, retirement, and wellbeing programs.
A connected experience, from day one through retirement
Together, Ariel, the Retirement Income Calculator, Retirement Navigator, AVA and dedicated contact centre teams create a connected experience that supports employees at every stage, from their first day at work through retirement and beyond. The result is a simpler, more intuitive member experience that strengthens engagement, supports financial confidence, and helps employees feel more prepared at every milestone that matters.